Orders & Shipping

At individualityjewelry.com, we strive to make your shopping experience effortless and enjoyable. Below you’ll find everything you need to know about placing orders and our shipping process.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed. You’ll receive an email confirmation once your order has been successfully submitted, followed by another email with tracking information once it ships. During peak seasons or sale events, processing times may take slightly longer.

Please review your order carefully before completing checkout. Once submitted, orders cannot be modified or canceled as we begin preparing them for shipment immediately.

Shipping Options & Rates

We offer both domestic and international shipping options to meet your needs. Shipping rates are calculated at checkout based on your destination and the delivery method selected. For the most accurate shipping information, please refer to your order confirmation email or your account at individualityjewelry.com.

Free standard shipping may be available for qualifying orders based on promotions or minimum purchase amounts. Any applicable shipping discounts will automatically appear at checkout.

Delivery Times

Estimated delivery times vary depending on your location and the shipping service chosen. Standard domestic orders typically arrive within 3–8 business days after dispatch, while international deliveries can take between 10–20 business days. Please note that delivery times are estimates and not guaranteed, as they may be affected by customs processing or courier delays.

Tracking Your Order

Once your order has shipped, you’ll receive a tracking link via email to follow your package’s journey. You can also log in to your account at individualityjewelry.com to view the current status of your order.

Please allow 24–48 hours for tracking information to become available after your shipping confirmation email is sent.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in your order total. We recommend checking with your local customs office for more information about potential charges before placing your order.

Lost or Delayed Packages

If your order is delayed or tracking shows no updates for several days, please contact the carrier directly for the most accurate information. While we are not responsible for lost or stolen packages, we’ll do our best to assist you in resolving any shipping issues.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. individualityjewelry.com is not responsible for packages delivered to incorrect addresses provided by the customer. If your order is returned to us due to an invalid address, we can reship it once the correct information and additional shipping fees (if applicable) are provided.

Shipping Restrictions

We currently do not ship to P.O. boxes or certain international destinations where courier restrictions apply. If your region is unavailable at checkout, please contact us through our Contact Page for more information.

Order Issues

If you receive a damaged, defective, or incorrect item, please report it within 7 days of delivery so we can assist you. We’ll review your request and offer a replacement or store credit after verification.

For further details about returns or exchanges, please visit our Returns Policy.